Law Enforcement Guidelines

Last updated: August 20, 2026

These guidelines explain how law enforcement agencies may request information from Wren (findwren.com), a service operated by IT Lasso, LLC, an Ohio limited liability company. They describe our practice. They are not legal advice, and nothing here waives or limits any right, objection, or defence available to us or to our members.

Serving legal process

Legal process must be served on our statutory agent:

A courtesy copy, and any question about a request, may be sent to legal@findwren.com. Email is not a substitute for service: we accept formal service only at the address above, and emailing a copy does not start any response period.

We do not accept service by social media, through our support address, or through in-product messages.

What we require

We disclose member information only where we are compelled to by valid legal process, or where an exception below applies. What we require depends on what is being sought:

• Basic subscriber information — the email address on an account, when it was created, when it was last active, and the city and state a member entered — requires a valid subpoena, court order, or search warrant.
• Other non-content records — profile fields, account status, verification status, subscription status, and the fact that two members matched or exchanged messages — requires a court order or a search warrant.
• Message content — the text of messages members have sent one another — requires a search warrant issued on a finding of probable cause by a court of competent jurisdiction. We do not disclose message content in response to a subpoena.

Requests should identify the account as precisely as possible — the email address on the account is the most reliable identifier — and should state the specific records sought and the date range. We object to requests that are overbroad, vague, or that seek the contents of an entire account without limitation.

Preservation requests

We honour valid preservation requests made under 18 U.S.C. § 2703(f). On receiving one we take a snapshot of the records then in our possession for the identified account and hold it for 90 days, extendable for a further 90 days on a renewed request. Preservation does not disclose anything: the preserved records are released only on service of the legal process described above.

Send preservation requests to legal@findwren.com with the word “PRESERVATION” in the subject line, identifying the account and the records to be preserved. We cannot preserve records we do not have, and we cannot preserve records that were already deleted before the request arrived.

Emergency disclosure

Where we form a good-faith belief that an emergency involving danger of death or serious physical injury to any person requires disclosure without delay, we may disclose information relating to that emergency, as permitted by 18 U.S.C. § 2702(b)(8).

Send emergency requests to legal@findwren.com with the word EMERGENCY in the subject line, from an official law enforcement email address, stating: the nature of the emergency, the identity of the person in danger, why the information is needed without delay, and how the requested information will help. Wren is a small company; if a life is at immediate risk, contact your local emergency services first and use this route in parallel, not instead.

Notice to members

Our policy is to notify a member before disclosing their information, so that they have the opportunity to object, unless we are legally prohibited from doing so — by a court order under 18 U.S.C. § 2705(b), by statute, or by the terms of the process itself — or unless we determine in good faith that notice would create a risk of injury to any person, of destruction of evidence, or of obstruction of an investigation. We may also withhold notice in cases involving child sexual exploitation or an emergency as described above.

Where a non-disclosure obligation has an expiry date, we generally notify the member after it expires.

What data Wren holds

Requests are more likely to be answered usefully if they seek things we actually have. Wren holds:

• Account records — email address, account creation date, last sign-in, last active date, account status.
• Profile information a member entered — display name, date of birth, gender, city and state, photographs, biography and prompt answers, and optional life-context fields.
• Compatibility assessment answers.
• Activity records — likes, matches, blocks, and reports made about other members.
• Messages — the text of messages sent between matched members, with sender and timestamp. Messages are stored in readable form; they are not end-to-end encrypted.
• Subscription records — plan, status, and renewal date. Card numbers are held by Stripe, not by Wren.
• Identity verification result — whether a check passed, when, and any failure code. See below.

We store only the city and state a member types in. We do not collect or store GPS coordinates or precise location.

IP addresses and access logs

Wren does not itself maintain IP address logs. Our hosting and database providers may retain access logs under their own policies and retention schedules. We will produce what we can actually obtain in response to valid legal process. Agencies seeking access logs directly should consider serving the relevant provider.

Identity documents — we do not have them

Before a member can send a message on Wren they complete an identity check. That check is performed by Stripe Identity, and the member submits their government-issued photo ID to Stripe, not to Wren.

Wren does not hold identity documents or their images. We store the result of the check — whether it passed, when, and any failure code — together with a one-way fingerprint of the document's number, from which the number cannot be recovered by us or by anyone obtaining a copy of our database. We do not hold the number itself. Stripe retains its record of the verification, including the document images and the details read from them, for up to three years under its own retention schedule.

Legal process seeking identity documents, document images, or the identity details extracted from them should be directed to Stripe, Inc. We are not able to satisfy such a request from our own records.

Retention

We keep member information while an account is active, and afterwards as needed for legal and safety purposes. A member may delete their account at any time. Deleted and suspended accounts are removed from the service immediately; records associated with them may persist for a period in backups and in safety and moderation records. We cannot produce records that no longer exist, which is the reason to send a preservation request early.

Requests from outside the United States

IT Lasso, LLC is a United States company and its records are held in the United States; we generally require process issued or domesticated through a United States court.

Members: what this means for you

We do not volunteer your information. We disclose it when we are compelled to by valid legal process, in the emergency circumstances described above, or where we report suspected human trafficking or child sexual exploitation as our Acceptable Use Policy states. Our Privacy Policy describes everything else we do with your information.