Privacy Policy

Last updated: July 28, 2026

Wren (findwren.com), operated by IT Lasso, LLC ("we"), respects your privacy. This policy explains what we collect, how we use it, and your choices. Because we operate a dating service, some of the information we handle is sensitive; we treat it accordingly.

1. Information we collect

Account details (email, password), profile information you provide (name, date of birth, gender, photos, bio and prompt answers, city and state, relationship intent, marital history, whether you have children, drinking, and preferences), your personality-assessment answers, messages you send, and technical data such as device and usage information.

You may also choose to add your religion and ethnicity. These are optional — leave them blank and we store nothing. If you provide them they appear on your profile and are visible to other signed-in members. We never use them for matching, filtering, or ranking, and you can clear them at any time from your profile. Some laws, including the GDPR, treat this kind of information as a special category, and we collect it only because you have chosen to share it.

1a. Identity verification

Before you can send a message, your account must be verified. Almost everyone verifies by completing an identity check run by Stripe Identity: you photograph a government-issued photo ID and submit it to Stripe, not to Wren.

The check establishes that a genuine government photo ID was presented. Wren does not check that a member's display name matches the name on their document, and a member whose name differs has done nothing wrong — married names, maiden names and anglicised names are all ordinary. What the badge means is that a real person presented a real document, and nothing more than that.

A small number of accounts are approved by Wren directly, without an ID check, where we have satisfied ourselves another way. If yours is one of them you did not photograph anything, no document of yours exists at Stripe or at Wren, and the rest of this section does not describe you. Your profile shows which of the two applies to you, and so does everyone else's.

Where you did complete the check, Stripe performs it and retains its record — including the images of your document and the details read from it — for up to three years, under Stripe's own privacy policy and retention schedule.

One sensitive detail is read, and none of it is kept. When your check passes, Wren reads the document's number from Stripe once and immediately converts it into a one-way fingerprint — a scrambled value that cannot be turned back into the number, by us or by anyone who obtained a copy of our database. The number itself is never written down. We do this for one reason: so that somebody removed from Wren for harming another member cannot simply return under a new email address with the same passport. Wren does not request, receive or store the photographs of your document at any point; the permission that would let us read them is one we have deliberately not taken.

Wren stores the result — whether the check passed, when it happened, and, if it failed, the reason code Stripe returned so we can tell you what went wrong — together with the one-way fingerprint described above. We do not retain your document or its images, and apart from that fingerprint we do not copy anything read from it into your Wren profile.

Because Stripe runs the check on our behalf, its records are reachable by us through Stripe's own dashboard. We do not download, view or use them in the ordinary course of running Wren; we would look only where we had to — for example to investigate a specific report of fraud or impersonation, or where the law required it.

1b. Photo checks

Photos you add to your profile, and photos you send in a chat, are checked automatically for nudity before anyone else can see them. The check is run by Amazon Rekognition, an image-moderation service operated by Amazon Web Services.

What is sent: the image, and nothing else. Not your name, not your profile, not who you were sending it to, and not the conversation it came from. Amazon receives a picture and no idea whose it is.

What is kept: by Amazon, nothing — Wren has opted out of Amazon using images processed for this check to improve its services, so they are not retained or used for training. Wren stores the result: whether the photo was flagged, the score, and which model version decided, so a decision made today can still be explained months later. The photo itself stays where it always was, in Wren's own storage.

No person reads your photo as part of this, at Amazon or at Wren. It is a machine judgement, it is sometimes wrong in both directions, and nothing about it is a promise that every explicit image is caught. If one reaches you, report it.

2. How we use it

To create your profile, generate compatibility matches, enable messaging, process subscriptions, keep the community safe, and improve Wren. We do not sell your personal information.

3. Sharing

We share data with service providers who help us operate — for example our hosting and database provider (Supabase), payment processor (Stripe), and identity-verification provider — only as needed to run the Service. Your profile — your name, age, city, bio, and all the photos you upload — is visible to every signed-in Wren member, except anyone you have blocked or who has blocked you. It is not visible to the public or to search engines. We do not show anyone your email address, your date of birth (only your age), your precise location (we store only the city and state you enter), or your assessment answers. We do not tell members who has viewed their profile, and we do not record profile views.

4. Your rights

You may access, correct, export, or delete your personal data, and delete your account at any time. Depending on where you live (e.g. the EU/EEA or California), you may have additional rights under laws such as the GDPR or CCPA. To exercise these rights, contact support@findwren.com.

5. Data retention and security

We keep your information while your account is active and as needed for legal and safety purposes. We use industry-standard measures to protect it, though no system is completely secure.

When you delete your account, we remove your profile, your photographs, your assessment answers, your messages and matches, your likes and passes, your blocks, your notifications, your email preferences and your sign-in details. Three things remain, and we would rather tell you here than let you find out later:

• Reports you have made about other members, kept because they are records about that member's conduct. Your name is removed from them — what remains does not identify you.
• A record of any action an administrator took on your account, for example a suspension, kept as a safety and accountability trail. It records an account identifier, not your name, your contact details, your profile or your photographs.
• Any identity check you completed with Stripe. Stripe holds that record, not Wren, for the period described in section 1a, and we cannot delete it on your behalf — you would need to ask Stripe. Wren stored the result and a one-way fingerprint of the document's number, both of which go with your account. If your account was approved by Wren directly rather than by an ID check, there is nothing held by Stripe and nothing of this kind survives your deletion.

6. Children

Wren is for adults 18 and older. We do not knowingly collect data from anyone under 18.

7. Changes

We may update this policy and will post the new date above when we do.

8. Contact

Privacy questions: support@findwren.com.