Refund policy
Last updated: August 19, 2026
Wren is operated by IT Lasso, LLC of Canton, Ohio. This page explains what you are charged for, how to stop being charged, and when we give money back. If anything here is unclear, write to support@findwren.com and a person will answer you.
Founding members are not charged at all
If you created your Wren account on or before September 30, 2026, you are a founding member and Premium is free for you, permanently. There is no card on file, no renewal, and nothing to cancel. Nothing on this page applies to you.
What Premium costs
For members who join after the founding window closes, Premium is offered on two plans:
- Monthly — $19.99, charged once a month.
- Six months — $89.94, charged once every six months. That works out at $14.99 a month.
Both renew automatically at the end of each period until you cancel. Payments are handled by Stripe; Wren never sees or stores your card number.
How to cancel
Cancel yourself, from your account settings, whenever you like. It takes one click and you do not have to email anybody or give a reason. The screen tells you exactly what will happen before you confirm — including whether you are getting money back, how much, and when.
If you would rather we did it, email support@findwren.com from the address on your account and we will, then write back to confirm.
Your first 14 days: money back, no questions
If you cancel within 14 days of your first payment, we refund that payment in full. You do not have to ask, you do not have to give a reason, and nobody has to approve it — cancelling inside the window issues the refund automatically. Your Premium access ends when the refund is issued.
The refund goes back to the card you paid with, and usually appears within 5 to 10 business days depending on your bank. We email you when it is sent, with the amount and the last four digits of the card.
The guarantee applies once per member. It covers your first payment on Wren — not the first payment of each subscription you open. If you have been refunded under it before, subscribing again does not give you a second one. Renewals are not covered either: your second monthly charge, or your second six-month charge, is not refundable under the guarantee.
After 14 days
Cancelling stops all future charges. It does not refund the period you have already paid for, and it is not prorated: your Premium access continues until the end of that period, and then your account returns to the free plan. You keep your profile, your matches and your conversations — those are free features and they are not affected.
Apart from the guarantee above, payments already made are not refunded, except where the law requires it or where one of the situations below applies. This matches section 4 of our Terms of Service.
We also refund, without argument, when:
- You were charged twice for the same period, or charged after you had asked us to cancel.
- You were charged in error — a plan you did not choose, an amount that does not match the price above, or a renewal on an account you had already closed.
- Premium did not work for a sustained part of the period you paid for, because of a fault on our side.
Tell us within 60 days of the charge and we will refund it to the original payment method. Refunds usually appear within 5 to 10 business days, depending on your bank.
If we close your account
If we suspend or remove your account because you broke the Terms of Service or the Community Guidelines, the remaining time on a paid period is not refunded. If we close your account for any other reason — including because we stop operating in your area — we refund the unused part of what you paid.
Problems with a charge
Please contact us before disputing a charge with your bank. A dispute takes weeks and usually locks the account while it runs; an email to us is generally sorted the same week. We would rather fix it than win it.
How to reach us
IT Lasso, LLC
1638 Miami Ct. N.E.
Canton, OH 44714
United States
Telephone: (234) 521-2367
Email: support@findwren.com