Your safety comes first

Wren is built to be a trustworthy place to meet someone. Here's how we protect you — and how to protect yourself.

How Wren keeps the community safe

• Photo ID check — nobody can message you until Wren has confirmed who they are. Almost always that is a government photo-ID check through Stripe Identity. Occasionally somebody genuinely cannot complete one — a document that will not scan, a disability, a phone that cannot manage it — and a person at Wren confirms them instead. Their badge reads “Approved by Wren” rather than “ID checked”, so you can always see which route a member took, and the two are deliberately not shown alike. Wren does not check that a member's display name matches their document, and a name that differs is usually a married name, a name someone has always gone by, or an anglicised one. What the check establishes is that a real person presented a real document. Members can browse and match before verifying, but they can't send a single message until they do. Wren does not download, view, or store your ID — Stripe carries out the check, and Wren records whether it passed together with a one-way fingerprint of the document's number, never the number itself. Stripe keeps its own record, including the images, for up to three years.
• Report and block tools on every profile and conversation.
• Human review — reports go to a real person, not an automated filter, and anyone who breaks our Community Guidelines is removed. Reports are read by Wren's administrators; if your report concerns an administrator, write instead to founder@findwren.com, which goes only to Edgar Powell, who founded Wren, and to nobody else.
• Private photo and message storage — photos and shared images are never public. They're accessible only through short-lived, signed links generated at the moment you view them.

What Wren does not allow

Wren is not an escort service and does not allow commercial sexual services of any kind. Anyone offering or requesting them is removed. And no genuine member will ever ask you for money, gift cards, or your financial details — if someone does, report them.

Smart habits for meeting someone new

• Keep personal details private at first — no home address, workplace, or financial information.
• Have a video or phone call before meeting in person.
• Meet in a public place for the first few dates, and tell a friend where you'll be.
• Never send money to someone you haven't met in person — no matter the story. This is the single most important rule.
• Trust your instincts. If something feels off, slow down, and use the report or block tools.

If you ever feel unsafe or see something concerning, contact us at support@findwren.com. In an emergency, always call your local emergency number first.